UPVc windows by M Dobson Double Glazing Ltd Policy

Policy

M. Dobson Double Glazing Limited is a quality-led company.

It is the quality that creates M. Dobson Double Glazing Limited outstanding levels of customer satisfaction.

Customer satisfaction starts with customer research. To ensure that the company meets customer needs, a Priority Survey is an essential part of each presentation. Equally important is the quality of the products.

M. Dobson Double Glazing Limited meet no less than six British Standards . Security is consistently one of the top three priorities.

M. Dobson Double Glazing Limited have a number of innovative products which address this concern directly. All customers demand the reassurance that the product will continue to work efficiently and maintain it's good looks for many years. Unusually, M. Dobson Double Glazing Ltd offers the Guarantee on both product and installation, which is itself guaranteed for additional peace of mind.

And all customers want a company which will go on looking after them after the sale.

THE M. DOBSON DOUBLE GLAZING GUARANTEE

M. Dobson Double Glazing Limited
10 Year Guarantee.
Conditions of warranty.

Section 1. Definitions.

1. "Company" shall mean M. Dobson Double Glazing Limited whose office is situated at 193A Albert Road, Jarrow, Tyne & Wear, NE32 5RS

2. "Goods" shall mean all or any of the goods or materials which from time to time the Company contracts to supply.

3. "Services" shall mean all or any of the services which from time to time the Company contracts to supply.

4. "Purchaser" means the person, firm, company or other corporation who places an order with the Company or otherwise contracts with the Company for any Goods or Services.

Section 2. Application.

1. These conditions shall apply to all contracts, whether written, oral or implied for the supply of Goods or Services.

2. Any conditions of purchase or other terms provided by the Purchaser shall be of no effect whatsoever nor shall any variation or alteration of these conditions be of any effect unless made in writing and signed by or on behalf of the Company.

3. All guarantees/warranties contained in this document shall be for a maximum period of ten years from date of purchase and are only valid once payment has been received by the Company in full.

4. The Upvc on the inner and outer frames is guaranteed from discolouration, but not from fading, for a period of ten years.

5. Door Panels are guaranteed by the manufacturer under the conditions stipulated in the attached document.

6. Anodised door furniture (excluding door knockers & numbers and/or letter plates) is guaranteed by the manufacturer for a period of one year against discolouration or tarnishing, providing it is maintained as directed.

7. Door locking mechanisms, including moving parts, are guaranteed against manufacturers defects for a period of five years, subject to satisfactory regular maintenance by the customer.

8. Valid proof of purchase must be shown to the Company before any request for remedial/repair work will be acknowledged.

9. The Company will make its best efforts to effect any remedial/repair work within a reasonable period from which defects in the Goods/Services supplied are notified to the Company and action is agreed subject to availability of replacement goods.

10. All conditions contained within this warranty are subject to adequate maintenance of the Goods/Services supplied. The Company will not be held liable for repairs to or replacement of Goods which are damaged due to misuse, negligence, deliberate and/or accidental damage whatsoever the cause, fire, flood or normal wear and tear.

11. The Company reserves the right to charge an appropriate fee for any repairs/replacements found to be outwith this warranty, but agrees to inform the Purchaser prior to any work being commenced.

12. The construction, validity and performance of this guarantee shall be governed by and be interpreted in accordace with English Law.

This guarantee does NOT cover the following:

1. Adjustments

2. Damage caused by third party fitters / installers etc

3. Negligence due to misuse / inadequate maintenance.